Terms of service

TERMS OF SERVICE

Last updated: May 5, 2026

1. PURPOSE AND OWNERSHIP

These Terms of Service govern the purchase of products through www.footarchy.com. The website is owned by Footarchy Hub, S.L. (hereinafter "Footarchy"), VAT number B19721596, registered address at Carrer Turó de Monterols 13, 4º 3ª, 08006 Barcelona, Spain. By placing an order, you declare that you are of legal age and accept these terms in full.

2. PRODUCTS AND PRICES

Prices: All amounts shown include the applicable VAT in Spain.

Shipping Costs: Clearly itemised in the order summary before completing payment.

Changes: Footarchy reserves the right to modify prices, promotions or products at any time to adapt to market conditions.

3. PAYMENT PROCESS AND SECURITY

Payments are processed through Shopify Payments' secure platform.

Accepted methods: Credit/debit cards, PayPal, Google Pay, Apple Pay and deferred payment methods (Klarna).

Security: Footarchy does not store or have access to your full card details. The transaction takes place in an SSL-encrypted environment.

4. LOGISTICS AND SHIPPING

Management: Orders are managed from our logistics centre in Algete, Madrid.

Delivery times: Estimated delivery time for Mainland Spain and Balearic Islands is 2 to 5 working days. For Germany, 5 to 8 working days.

Liability: The customer is responsible for providing an accurate address. We are not liable for delays or additional costs arising from errors in delivery details.

5. LEGAL GUARANTEE (3 YEARS)

In accordance with Royal Decree-Law 7/2021, all our products carry a 3-year legal guarantee against manufacturing defects.

Coverage: Includes replacement or refund in the event of a defective product.

Exclusions: Damage resulting from natural wear through use, negligence in application or misuse of the product is excluded.

6. RIGHT OF WITHDRAWAL AND RETURNS

You have 30 calendar days from receipt of your order to request a return.

6.1. Special Protocol for Liquids (Aerosols and Foam)

For transport safety reasons and compliance with the CLP Regulation on chemical products, the Aqua & Stain Protector and Shoe Cleaner Foam cannot be returned physically once unsealed.

Resolution: If the product does not meet your expectations, contact connect@footarchy.com. After verifying the product condition and batch, we will proceed with a direct refund.

Disposal: The consumer is responsible for recycling the container in accordance with local regulations once the refund has been processed.

6.2. Accessories and Kits

Deodorisers, cleaning kits and accessories must be returned in their original packaging, sealed and showing no signs of use. In these cases, return shipping is the customer's responsibility to our logistics centre in Algete.

6.3. Fraud and Abuse Prevention Clause

Footarchy monitors the frequency of refund requests. We reserve the right to decline a direct refund or require physical return (provided the packaging is intact) in the following cases:

  • Detection of recurring purchase and refund request patterns by the same user or address.
  • Indications of fraud or bad faith in the use of the "no return" policy.
  • Inability to verify the defect or dissatisfaction through graphic evidence (photos/videos).

7. DISPUTE RESOLUTION

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of the consumer's place of residence. In accordance with Regulation (EU) 524/2013, we provide access to the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.