Privacy policy
PRIVACY AND COOKIES POLICY Last updated: May 5, 2026
1. Data Controller
Identity: Footarchy Hub, S.L.
VAT Number: B19721596
Address: Carrer Turó de Monterols 13, 4º 3ª, 08006 Barcelona, Spain.
Email: connect@footarchy.com
2. Purpose of Data Processing
We process your personal information for the following purposes based on contract performance and legitimate interest:
Order Management: Processing, invoicing and shipping of footwear care products.
Logistics and Delivery: Sharing contact details and address with our logistics centre (Smrt4retail) and transport agencies for order delivery.
Customer Support: After-sales support and resolution of technical issues.
Marketing: Sending commercial communications (Newsletter) only if you have given your express consent.
3. Legal Basis
The legal basis for processing is:
Contract performance: Necessary to deliver the products you have purchased.
Consent: For the use of non-technical cookies and sending of advertising.
Legal obligation: For invoicing and tax compliance purposes.
4. Recipients and International Transfers
Your data is not shared with third parties outside our operations, except:
Service providers: Shopify (e-commerce platform), payment gateways and logistics operators.
International Transfers: By using Shopify, your data may be processed on servers outside the European Economic Area (EEA), under the framework of Standard Contractual Clauses and the Data Privacy Framework, ensuring a level of protection equivalent to European standards.
5. Cookies Policy
This website uses first-party and third-party cookies. Classification:
Technical (Necessary): Enable navigation and use of the shopping cart. No consent required.
Analytical (Optional): Google Analytics or similar. Collect anonymous statistical information about website usage.
Marketing/Advertising (Optional): Meta/TikTok pixels to show you personalised ads based on your interests.
Management: You can configure or reject optional cookies through our preferences panel or via your browser settings.
6. Your Rights (GDPR)
You may exercise your rights of access, rectification, erasure, objection, portability and restriction of processing by sending an email to connect@footarchy.com, attaching a copy of your ID or equivalent document to verify your identity. You also have the right to withdraw your consent at any time and to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider your rights have been violated.
7. Data Retention
Personal data will be retained for the duration of the commercial relationship and, thereafter, for the legally required periods (6 years for commercial books and invoicing records in accordance with the Spanish Commercial Code).