Shipping policy
SHIPPING POLICY Last updated: May 5, 2026
1. Territorial Scope and Channels
Footarchy ships directly through its official website to Spain (Mainland and Balearic Islands) and Germany.
Spain: Orders are processed and dispatched from our fulfilment centre Smrt4retail in Algete, Madrid, via Correos Express.
Germany: Orders are shipped internationally from Algete, Madrid. Estimated delivery time: 5 to 8 working days. Shipping cost: €6.75 (free for orders over €30).
Other EU Countries: Purchases from other European Union countries may be managed through our authorised stores on Amazon, under their own rates and delivery times.
2. Order Processing and Logistics Centre
All our orders are dispatched from our fulfilment centre Smrt4retail in Algete, Madrid.
Order cut-off: Orders placed before 13:00 on working days are processed and handed over to the courier the same day.
Public Holidays and Weekends: Orders received after Friday at 13:00 will be processed the following Monday or the next working day.
3. Courier and Delivery Times
We work primarily with Correos Express (Express Service) to ensure tracking and fast delivery:
Mainland Spain: Estimated delivery in 24 to 72 working hours.
Balearic Islands: Estimated delivery in 2 to 4 working days.
Note: Delivery times are estimates and may vary slightly during peak logistics periods (Black Friday, sales or Christmas campaigns).
4. Tracking and Notifications
Once the package leaves Algete, Correos Express will send you a notification (via email or SMS) with the tracking link. It is the customer's responsibility to monitor these communications to coordinate delivery or any modifications.
5. Shipping Costs
Shipping costs are automatically calculated based on the package weight and destination postcode.
Free Shipping: Applied automatically upon reaching the minimum purchase amount indicated in the website header.
6. Incident Management and Liability
Incorrect Addresses: Footarchy Hub, S.L. is not responsible for redelivery costs if the address provided is incorrect or incomplete.
Prolonged Absence: If after delivery attempts the package is returned to our warehouse, the product amount will be refunded minus the actual shipping and return costs incurred by the courier.
Transport Damage: Upon receiving liquid products or aerosols (Aqua Protector, Foam), if you notice stains, leaks or a damaged package, you must note it on the courier's delivery note and send us photos to connect@footarchy.com within a maximum of 24 hours. After this period, we will not be able to claim the courier's insurance and no replacements for breakage will be accepted.